Privacy Policy

1 — Interpretation and Definitions

1.1 — Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

1.2 — Definitions

For the purposes of this Privacy Policy:

1. Account means a unique account created for You to access our Service or parts of our Service.
2. Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
3. Application means the ShareCraft web application, provided by the Company or Operator and used in a web browser on any Device. There is nothing to download.
4. Business refers to the Company or Operator as the legal entity that collects Consumers’ personal information and determines the purposes and means of the processing of Consumers’ personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers’ personal information.
5. Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ShareCraft.org, business name ShareCraft Network and Latitude Network Pty Ltd. For the purpose of the GDPR, the Company or Operator is the Data Controller.
6. Consumer, refers to You.
7. Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
8. Country refers to Australia.
9. Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company or Operator as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
10. Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
11. Operator (referred to as either “the Operator”, “We”, “Us” or “Our” in this Agreement) refers to ShareCraft Network or ShareCraft.org, a business name of Latitude Network Pty Ltd. For the purpose of the GDPR, the Company or Operator is the Data Controller.
12. Personal Data is any information that relates to an identified or identifiable individual.
13. For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity. For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
14. Sale, means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s personal information to another business or a third party for monetary or other valuable consideration.
15. Service refers to the Application or the Website or both.
16. Service Provider means any natural or legal person who processes the data on behalf of the Company or Operator. It refers to third-party companies or individuals employed by the Company or Operator to facilitate the Service, to provide the Service on behalf of the Company or Operator, to perform services related to the Service or to assist the Company or Operator in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.
17. Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
18. Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
19. Website refers to www.sharecraft.org and any subdomains of it. Our articles are published on the Website itself, in the Channel.
20. You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
21. Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.

2 — Contact Us

If you have any questions about this Privacy Policy, You can contact us:

1. By email: support@sharecraft.org

3 — Collecting and Using Your Personal Data

3.1 — Types of Data Collected

3.1.1 — Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

1. Email address
2. First name and last name
3. Phone number
4. Organisation name
5. Address, State, Province, ZIP/Postal code, City
6. Usage Data

We do not collect Your bank account details or Your payment card details. Where You pay for something on the Service, those details go directly to Stripe, our payment processor, and are never held by Us. See 4.3.

3.1.2 — Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

3.1.3 — Information from Third-Party Social Media Services

We do not offer social sign-in. You create a ShareCraft account with an email address and a password, and there is no option to register or log in through Google, Facebook, Apple, LinkedIn or any other social media account. We therefore never receive Your contact list, friends, profile or activity from any such service.

3.1.4 — Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:

1. Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
2. Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company or Operator, for example, to count users who have visited those pages or opened an email and for other related application or website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

We set no advertising or tracking cookies. The cookies above are ours, they are needed to keep You signed in and to remember your choices, and no third party sets a cookie through ShareCraft. Because we run no cross-site tracking, we do not show a cookie consent banner — there is nothing to consent to beyond the cookies that are strictly necessary to sign you in.

Embedded videos are the one exception. Where an author or a moderator has added a video, the player is embedded from YouTube or Vimeo and loads only on the page carrying that video. We use YouTube’s no-cookie domain, which defers any storage until You press play. Once You play a video, the video provider may set storage on Your device under its own privacy policy, not ours.

3.1.5 — Information about people who do not have an account

We hold contact details for people in the social sector who are not members of ShareCraft, so that we can invite them to join, answer an enquiry, or send a newsletter they have asked for. This is usually a name, an email address, an organisation, a role and a public professional profile such as LinkedIn.

We collect these details from:

1. The person, when they book a demonstration, subscribe to our newsletter or contact us.
2. A member who recommends a colleague and gives us that colleague’s first name and email address so we can invite them.
3. A list an organisation gives us, for example the members of an alliance it is setting up a community for.
4. Publicly available professional sources, such as an organisation’s own website.

If we hold Your details and You do not have an account, You have the same rights over them as a member does. Write to us at the address in section 2 to see what we hold, correct it, or have it removed. Every email we send carries an unsubscribe link, and unsubscribing stops all of it.

3.2 — Use of Your Personal Data

The Company or Operator may use Personal Data for the following purposes:

1. To provide and maintain our Service, including to monitor the usage of our Service.
2. To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
3. For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
4. To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
5. To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
6. To manage Your requests: To attend and manage Your requests to Us.
7. For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

1. With Service Providers: We may share Your personal information with the Service Providers named in 4.4, to host the Service, to send the email You have asked for or that Your use of the Service requires, and to process payments. We do not share it with anyone for their own marketing.
2. With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
3. With other members: when You post or otherwise take part in a shared space, such as a Community of Practice, what You write can be seen by the other members of that space. They can also see Your profile and a description of Your activity there.
4. With Your consent: We may disclose Your personal information for any other purpose with Your consent.

3.4 — Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s or Operator’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company or Operator will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of Your data and other personal information.

3.5 — Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

3.5.1 — What deleting Your Account does

You can delete Your Account from the account settings section of the Service. Deletion takes effect after 30 days, during which You may restore Your Account using the link in the confirmation email We send You. After 30 days it cannot be reversed.

When deletion takes effect:

1. Your sign-in, name, email address, job title, biography, photograph, LinkedIn address and interests are removed.
2. Your contributions remain on the Service, shown without Your name or photograph. This includes Practices You have authored, discussions, comments, Knowledge Base articles and Case Book entries. We do this because removing them would damage the work of the Communities they belong to, and because other people hold licences to Practices You wrote.
3. Licences to Practices You held personally end and cannot be restored. Licences held by Your Organisation are unaffected.
4. The record described at 3.3.1 above is created.

Before You can delete Your Account We will ask You to hand on any responsibilities that would otherwise be left without an owner: administration of an Organisation where You are the only administrator, moderation of a Community where You are the only moderator, and authorship of Practices owned by an Organisation. This is set out in sections 5.8 and 5.9 of Our Terms of Service.

3.6 — Disclosure of Your Personal Data

3.6.1 — Law enforcement

Under certain circumstances, the Company or Operator may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

3.6.3 — Other legal requirements

The Company or Operator may disclose Your Personal Data in the good faith belief that such action is necessary to:

1. Comply with a legal obligation
2. Protect and defend the rights or property of the Company or Operator
3. Prevent or investigate possible wrongdoing in connection with the Service
4. Protect the personal safety of Users of the Service or the public
5. Protect against legal liability

3.7 — Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

4 — Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

4.1 — Analytics and error monitoring

We use one analytics service, and we have chosen it for how little it collects:

Vercel Web Analytics

Vercel Web Analytics counts page views and records which site a visitor arrived from, along with coarse information about the country, browser and device type. It does this without cookies: it stores nothing on Your device, assigns You no identifier, and cannot follow You between websites or build a profile of You.

It is provided by Vercel, who also host ShareCraft, so this adds no new company to the list of those handling Your data. We do not use Google Analytics, Meta or Facebook pixels, advertising trackers, or any other cross-site tracking technology, and we do not sell or share this information with advertisers. For more information on Vercel’s privacy practices, see vercel.com/legal/privacy-policy

Separately, We use one service to tell Us when something on ShareCraft breaks. This is not analytics and it does not measure You or Your use of the Service. It exists so that a fault a member runs into reaches Us, rather than only that member:

Sentry

When a page or an action fails, Sentry receives a report of the failure: the error message, the technical trace showing which part of Our code broke, the address of the page it happened on, and general details of the browser, operating system and version of ShareCraft in use.

We have configured it to leave You out of that report. It carries no name, no email address and no account identifier, and We have switched off the setting that would otherwise attach Your IP address and the full detail of Your request. Reports from Your browser are also sent to ShareCraft first and forwarded by Us, so Sentry receives them from Our servers and does not see Your device’s address. Sentry is not used to follow You, to build a profile, or to measure anything about You, and it sets nothing on Your device.

An error report can still contain whatever text happened to be involved in the failure, which in unusual cases might include something You had typed. We do not go looking for that, We keep reports only as long as We need them to fix the fault, and Sentry deletes them on its own schedule.

Sentry stores this outside Australia. For more information on Sentry’s privacy practices, see sentry.io/privacy

4.2 — Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We use one provider to deliver email, both the transactional kind and any newsletter You have asked for:

Resend

Resend sends email on our behalf and receives the address it is being sent to, along with delivery information such as whether the message arrived. It does not receive the rest of Your account.

For more information on Resend’s privacy practices, see resend.com/legal/privacy-policy. Our articles and updates are published on ShareCraft itself rather than through a third-party blog or newsletter platform, so reading them involves no other company.

Every marketing email We send identifies ShareCraft as the sender and carries a working unsubscribe link, as the Spam Act 2003 (Cth) requires. Unsubscribing takes effect for every marketing message, not only the one You unsubscribed from, and We keep a suppression list so that an address which has unsubscribed is not mailed again. Email You cannot unsubscribe from is limited to the messages the Service has to send You to work at all — confirming Your address, resetting Your password, and telling You about something that has happened in Your account.

4.3 — Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

They may include, but are not limited to:

4.4 — Software provider

ShareCraft is built on a deliberately short list of providers:

1. Supabase — our database, sign-in and file storage. Your account, your organisation, the communities you belong to and the content you write are all held here, in Supabase’s Sydney region. This data stays in Australia.
2. Vercel — hosting, served from Sydney, and the analytics described in 4.1.
3. Stripe — payment processing, as described in 4.3. Stripe processes payments on global infrastructure rather than only in Australia, and we accept that because payment data is handled entirely by Stripe and never held by us.
4. Sentry — error monitoring, as described in 4.1. Sentry also stores data outside Australia. Your account and Your content never go to it; what it receives is a technical report of a fault, with You deliberately left out of it.
5. Resend — email delivery, as described in 4.2.
6. Proton — the booking calendar behind “Book a demo”. If You book a demonstration, Proton receives the name, email address and any note You give it when booking. You only reach Proton by choosing to book.

Each provider has its own security protocols and processes. We do not run advertising or marketing automation platforms against Your data.

5 — Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

6 — If You Are Outside Australia

ShareCraft is an Australian service, run from Melbourne, with member data held in Sydney. Section 3 describes what We collect and why, and it applies to everybody. This section covers the rights You have under the law where You live, and how to use them.

Whoever and wherever You are, You can ask Us what personal data We hold about You, ask Us to correct it, ask Us for a copy in a portable format, ask Us to delete it, or object to how We are using it. Write to the address in section 2. We answer these requests the same way for everybody, and We do not charge for them. We may ask You to confirm who You are first, and We will reply within 30 days.

6.1 — The European Union and the United Kingdom

Where the EU General Data Protection Regulation (2016/679) or the UK GDPR applies to what We do, We act as the Data Controller for Your Personal Data, and the Service Providers named in 4.4 act as Our Data Processors.

Our lawful bases for processing are:

1. Performance of a contract — running Your account, Your licences, Your community and Your subscription.
2. Legitimate interests — keeping the Service secure, understanding how it is used, and contacting people in the social sector about work We think is relevant to them. You can object to this at any time.
3. Consent — our newsletter, and anything else We ask You to opt into. You can withdraw it at any time.
4. Legal obligations — records We are required to keep, such as the financial records described in 3.3.1.

You have the rights set out above, and also the right to restrict processing, the right not to be subject to a decision based solely on automated processing (We make no such decisions), and the right to withdraw consent without affecting what We did before You withdrew it.

Where Your data goes. ShareCraft holds member data in Australia. Australia has not been the subject of an EU adequacy decision, so where We transfer personal data out of the EEA or the UK We rely on the European Commission’s Standard Contractual Clauses, and the UK Addendum to them, together with the protections in the Australian Privacy Act. We will enter a Data Processing Agreement with an organisational customer on request. If You think We have handled Your data badly, please tell Us first, and You may also complain to Your national supervisory authority, or to the Information Commissioner’s Office if You are in the United Kingdom.

6.2 — California

We do not meet the thresholds that make the California Consumer Privacy Act apply to a business, and We do not expect to. We have set out Our position anyway, because it is short: we have never sold or shared personal information as that Act defines selling and sharing, We run no advertising and no cross-site tracking, and We do not profile You. There is accordingly nothing for You to opt out of.

If You are a California resident, You may still ask Us what We hold, ask for a copy, ask Us to correct or delete it, and You will not be treated differently for asking. Use the address in section 2. Section 3 tells You what We collect and who We give it to.

7 — Children’s and Minor Users Privacy Rights

7.1 — General Privacy Rights for Children

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

7.2 — Age Eligibility and Regulatory Classification for Australia

7.2.1 — Minimum Age Requirement

The Platform is a business-to-business (B2B) service intended solely for use by adults and professionals working within the nonprofit and related social sectors. You must be at least 16 years of age to access, register for, or use the Platform. By creating an account or using the Services, you represent and warrant that you are aged 16 years or older.

7.2.2 — Regulatory Classification

You acknowledge that the Platform is designed for professional networking, operational support, and B2B transactions. As such, the Platform is not an “age-restricted social media platform” as defined under the Online Safety Act 2021 (Cth) (as amended by the Online Safety Amendment (Social Media Minimum Age) Act 2024). Consequently, the Platform does not deploy mandatory age assurance technology (such as biometric scanning or government ID verification) at the point of registration.

7.2.3 — Removal of Users Under 16

While we do not actively monitor or verify the age of our users due to the professional nature of the Services, we strictly prohibit use by individuals under the age of 16. In the event that we become aware that a user is under the age of 16, we reserve the right to immediately suspend or terminate that user’s account and delete their data without prior notice, in accordance with our obligations under applicable law and our Privacy Policy.

7.2.4 — Parental and Guardian Responsibility

Because the Platform is not designed for children and does not employ age-gating technologies, parents and legal guardians are responsible for monitoring their children’s online activities. We expressly disclaim any liability arising from the unauthorised use of the Platform by a minor under the age of 16 in violation of these Terms.

7.3 — California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

8 — Indigenous Data Sovereignty and Cultural Knowledge

8.1 — Commitment to Sovereignty

We acknowledge the rights of Indigenous peoples to govern the collection, ownership, and application of their data. We are committed to the principles of Indigenous Data Sovereignty (IDS) and strive to ensure that our Platform respects the rights of Indigenous communities to control their cultural knowledge, traditional practices, and community data.

8.2 — Scope of Indigenous Data

We recognize that “Indigenous Data” extends beyond individual personal information to include information that is about, or significant to, Indigenous communities, including Traditional Knowledge (TK), cultural expressions, and community-specific best practices (“Community Data”).

8.3 — Rights to Review, Return, and Removal

If you are an Indigenous individual or authorized representative of an Indigenous community and you identify Community Data on our Platform that you believe is being used without appropriate consent, or in a way that creates harm or culturally unsafe conditions, you may contact us to request:

1. Review: A transparency report detailing what Community Data we hold and where it is hosted.
2. Removal: The removal of such data from public view or active processing on our Platform.
3. Return (Repatriation): The return of raw data files or documentation to your custody, followed by the secure deletion of our copies, subject to our legal record-keeping obligations.

8.4 — Facilitation of Dialogue with Authors

As a marketplace hosting third-party content, we recognize that Authors (creators of best practices) may hold or license Community Data. Where a dispute or request arises regarding data held within an Author’s session, materials, or training modules:

1. We agree to act as an intermediary to facilitate respectful dialogue between the Indigenous claimant and the Author.
2. We reserve the right, under section 6.2 of Our Terms of Service, to suspend access to any content while such discussions are underway if there is a credible claim of cultural misappropriation or lack of consent.

8.5 — Alignment with Global Principles

In managing Community Data, we aspire to align our practices with the CARE Principles for Indigenous Data Governance (Collective Benefit, Authority to Control, Responsibility, and Ethics). We welcome feedback from Indigenous users on how we can better operationalise these principles within our technical architecture.

9 — Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.